FAQ

Teltech has evolved its core business offerings over the past 25 years, and today presents a wide variety of End-To-End Supply Chain activities including Logistics/Warehousing, Wireless & Broadband Equipment Sales, End-to-End Asset Management, Network Integration Services, Transportation management/planning, and Technology Solutions. Our Forward Logistics and Supply Chain Solutions provide wireless and broadband network equipment,  Pick/Pack/Ship, Value-added services (including kitting and pre-assembly activities), Configuration/Integration, and overflow 3PL services to the Telecom Industry. We offer new, previously deployed , recovered, and refurbished equipment through distribution  or consignment programs Our Forward and Reverse Logistics business provides end-to-end asset management optimization, spare parts management, harvesting, returns, and repair management. Our Talent Resourcing services provide experienced, knowledgeable staff members to meet clients’ need for project management, logistics support, consulting, and project coordination. Our Technology Solutions division offers tethered drone solutions for a variety of applications and alternative power. 

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Teltech’s main Grand Junction and Flower Mound warehouses are ISO 9001 certified and have a documented management system consisting of policies, processes, and work instructions. All QMS documentation is version controlled, regularly audited, and updated. All employees have access to these documents and undergo basic quality training. Employees participate in the review of the work instructions and identification of hazards. Teltech employees are empowered and trained to do quality checks on product and packaging and follow procedures to ensure any defective product is identified and segregated. The QMS undergoes annual internal audit and external audit by independent qualified 3rd parties. Teltech’s Crossings and Flower Mound warehouses are certified to Occupational Health and Safety standard ISO 45001 and to the Environmental standard ISO 14001. Our Environmental and Sustainability practices have been recognized by the Telecommunications Industry Association (TIA) with the 2019, 2020, and 2021 award for outstanding Sustainability Practices in Field Services. 

National Minority Supplier Development Council (SBE) – Certificate DL02773 (expires 10/31/2024)

WBENC National Women’s Business Enterprise Certification – Certificate 234820 (expires 4/30/2025)

WBENC Woman Owned Small Business (WOSB) – Certification WOSB171053 (expires 4/30/2025)

Supplier Clearinghouse – Women/Minority Business Enterprise (WMBE) – Certificate 3KS00009 (expires 10/31/2024)

Texas Historically Underutilized Business (HUB) – certificate 1841516801400 (expires 10/31/2024)

We are located in Frisco, TX, Flower Mound, TX, Farmers Branch, TX, Grand Junction, CO and Raleigh, NC. Click here to see all of our locations: https://teltech.com/contact/

The Crossings facility in Grand Junction, CO and warehouse in Flower Mound, TX are ISO 14001 Certified. Our Environmental and Sustainability practices were recently recognized by the Telecommunications Industry Association (TIA) with the 2019, 2020, 2021 award for outstanding Sustainability Practices in Field Services.

Teltech has a long history of supporting many different entities across the globe. We support everything from telecom, oil and gas, real estate, large OEMs, federal government, global research and development companies, National Institute of Technology and Standards, alternative energy, local counties and state governments.

The Crossings facility in Grand Junction, CO and warehouse in Flower Mound, TX are certified to ISO 45001 and was noted as a Best Practice by Orion Registrar in 2019. Teltech’s Safety program is led by a Director of Health & Safety and a dedicated warehouse safety manager. The safety manager conducts regular safety meetings with employees. Weekly OSHA compliant training is held for all employees and regular safety drills are conducted. All warehouses are equipped with OSHA compliant safety equipment and PPE. All new employees undergo an onboarding safety training. All forklift drivers are trained, tested, licensed and undergo a trial period.

Supply Chain and Logistics Solutions, Asset Management

Teltech has performed several harvesting projects for our Tier 1, Tier 2 and Tier 3 carriers as well as enterprises and WISPs that includes extraction of resaleable and reusable equipment, including the recycling of end-of-life material. Teltech has disassembled cabinets, racks, and BOMs in order to harvest assets for resale/reuse and re-kitting.  Teltech has harvested equipment from well over 20,000 cell sites over the past few years.

Teltech provides a full suite of E2E Logistics services focused on:  Forward Logistics, Material Procurement, Inbound Logistics, Warehousing (National, Regional and Project Warehouse), Transportation (Including Freight Brokering and Transportation Management), Distribution (Long-Haul Freight through Final Mile Deliveries), Reverse Logistics (Claims, RMAs, Refurbish and Redeploy), Asset Management (Resell of redeployed and excess assets), Resource Augmentation (Order Management, Logistics, and Professional Engineering Services).

Teltech is a Full Service Forward & Reverse Logistics Provider and has offerings that include 3PL services, but our focus is on a much greater customer experience.  We have asset-based capabilities in Colorado and Texas. and multiple proven partnerships with “Market Warehouses” and “Last Mile Delivery” within the continental U.S.  Our partners have a history of supporting Telecom related projects and providing services that reflect true equipment inventory management, site kitting and transport for “Last Mile Delivery.” 

Teltech developed our Teltech Asset Management (TAM) Tool as a web-based application to capture and track all field returns for a Tier 1 Carrier and it has been operating with positive feedback from the Customer for years.  The most recent generation, TAM 2.0, allows Field Techs or Contractors to initiate the Returns Process via a smartphone, tablet or laptop.   It generates shipping labels for the return material (RMAs), tracks the assets throughout the return process, tracks OEM warranties and repairs and OEM returns back to usable inventory.  We are currently supporting volumes in the range of 3,000+ per month, however we have the experience and history to ramp to significantly higher volumes with minimal lead time.

For example, during a major network upgrade for a current Tier 1 Carrier, we were supporting return volumes of 50,000 to 70,000 per month and ramped the space and resources required to support these volumes in a minimized timeframe.   We were then able to flex both to support the fluctuating volumes over a 3-year period to ensure SLA performance and minimize overall cost impact to our Customer.  

All orders/shipments are tracked via transportation carrier tracking information within our order management system.   We currently provide email push notifications for all shipments to recipient and order management desk, including operational leadership.

In 2019, Congress passed the Secure and Trusted Communications Networks Act, which authorized the FCC to reimburse certain telecommunications providers for the removal of Huawei Technologies Co. and ZTE Corp. communications equipment and services. To date, Teltech has conducted responsible, documented Rip and Replace services for countless clients.

The decommissioning process must be performed by experts and tracked for compliance to ensure systems remain secure, networks are not disrupted, and overall integrity remains intact. Destruction and disposal of decommissioned equipment is another critical priority. Any data that has been saved, stored, or transferred through these telecom devices is required to be eliminated to prevent uncleared entities access to the network.

 Teltech Group developed a tool that simplifies the decommissioning process known as TAM 2.0 (Teltech Asset Management 2.0). Using Bluetooth technology and a user-friendly interface complimented by a mobile app, this tool provides the means to track and document the decommissioning journey from initiation to completion and is fully supported by Teltech on the back end. Teltech even has in-house recycling and refurbishment services so is uniquely positioned to complete the process without hand-off to another third party to dispose or re-use equipment properly, according to federal guidelines. TAM 2.0 is scalable, repeatable, and secure while providing thorough documentation including images, the ideal solution for rip and replace projects.

Equipment Sales Solutions

Teltech has agreements with leading technology manufactures to support Wireless and Broadband networks. With two stocking locations in Grand Junction, CO and Flower Mound, Texas, Teltech provides a streamlined avenue to support projects of any size. We provide end to end  solutions for Tribal Nations, Broadband Service Providers, Wireless Carriers, Utility/Oil & Gas, and Federal/State/Local networks. For more information or request a quote, email sales@teltech.com.

Talent Resourcing

Teltech offers a diverse team of qualified and experienced personnel to solve business challenges surrounding project staffing needs, technology/technical support requirements, and project management. We provide professionals with experience in the following disciplines: Logistics, program and project management, RF engineering, site acquisition, project coordination and accounting, network construction managers and tower hands, to name a few. We support many industries including rail, transportation, oil, gas, telecommunications, IT, and manufacturing.

Teltech offers options to bring resources on as 

  • Full-time W2 employee with benefits, 
  • Fee Based Conversion options, 
  • Pure fee based options, and
  • Flexible pricing options, which include fixed price or maximum bill rates. 

Resourcing through Teltech allows you to receive Diversity Spend Recognition.

Technology Solutions

An Unmanned Aircraft System (UAS) is an autonomous aircraft, such as a drone, and the equipment to control it remotely.

Yes, there are many software applications available depending on the problem you are trying to solve. Some of the areas that our next generation XTD-120 tethered drone solution can address are the following:

  • Emergency response including SAR
  • Security surveillance
  • Facilitation of communications and broadcast
  • Event coverage
  • Visual, spectral, and thermal examination of structures
  • Monitoring of linear network infrastructure such as railway tracks, power lines and pipelines
  • Photography and cartographic survey

Our XTD-120 tethered drone solution provides virtually indefinite operation though we recommend periodic ground inspections during extended flight times.

Payload capacity for the XTD-120 tethered drone is 22 lbs. The solution has the ability to carry small cell radios, cameras, and much more.

Over time, we have provided a variety of trailer option packages and custom design options based on the clients’ needs. Trailers can have features such as heating and cooling, AC electrical, LED lighting, workstation and computer racking and 12kw generators. Rugged trailer options and roof mounted satellite communication systems are also available.

Teltech Group’s XTD-120 Drone System is designed to carry a large payload for extended flight times for telecommunications and cinematography industry applications.  The tethered drone has transformed disaster relief providing:

  • Rapid deployment – reliable fly by fiber flight control – up to 500’ (150m) above ground
  • Multiple payload options (e.g.: eFemto, small cell, surveillance gear) and 22 pounds of payload capacity
  • Designed to support most telecommunications devices
  • Onboard power/ fiber optic connectivity through the tether for drone and payload
  • Simple and safe purpose-built flight management system
  • Multiple fibers for unlimited payload connectivity
  • Virtually indefinite operation though, we recommend periodic ground inspections during extended flight times.

Extended flight times are possible because the tether provides ample power to the drone and payload. Power transmission over a long, thin tether cable requires high voltage to minimize the current and hence power loss over the line. The ground power for the system is 230V and can be provided via a direct source or a generator.Teltech provides a Ground Power Unit (GPCU) that converts the 240V AC from the generator to high voltage DC. The Air Power Unit (APU) on the drone converts this transmission voltage to 50V DC to power drone and payload systems. The GPCU facilitates Fly-By-Wire Communication for Drone and Ground Control System (GCS).

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