Keep Your Network Visible — Even When It’s Down

How Teltech’s Out-of-Band Management (OOBM) Solution Accelerates Recovery
for Fiber and Wireless Networks

The Operational Challenge
As Internet Service Providers (ISPs), utilities, municipalities, and enterprises expand
fiber, fixed wireless, and hybrid broadband networks, reliability and uptime become
mission-critical. Yet when a site goes dark — due to a fiber cut, power failure, or
upstream outage — operators often lose visibility into the very equipment needed to
diagnose the problem.

Industry studies show that the majority of network outages are caused by power,
transport, or configuration issues, not the access technology itself.¹ When in-band
management fails alongside the network, root-cause analysis can take hours or days,
driving up costs and customer dissatisfaction.²

Why Traditional Network Monitoring Falls Short

In-band management fails when the primary network fails, whether fiber or wireless.³
Remote cabinets, huts, and tower sites lack on-site technical staff.
Truck rolls cost $750–$1,500 per incident, often before the true fault is known.⁴
Customer support teams lack real-time insight, increasing call volume and churn risk.⁵

Why Out-of-Band Management (OOBM) Matters
Out-of-Band Management (OOBM) creates a separate, independent communications
path into network infrastructure — enabling operators to maintain visibility and control
even when the primary fiber or wireless path is unavailable.⁶

For fiber, fixed wireless, and converged networks, OOBM enables:

Persistent access to routers, switches, radios, power systems, and environmental sensors
Remote rebooting and reconfiguration of network equipment
Accurate fault isolation (power vs. fiber vs. transport vs. configuration)

This approach can reduce Mean Time to Resolution (MTTR) by 40–60%, while avoiding unnecessary dispatches.⁷

Teltech’s Vendor-Agnostic OOBM Solution
Teltech delivers a turnkey, vendor-agnostic OOBM solution designed to integrate with
any fiber or wireless deployment, regardless of access technology or OEM.

Core Components

Dedicated OOBM backhaul using LTE, 5G, or satellite
Secure Semtech AirLink® routers, preconfigured for remote access
Compatibility across network elements, including fiber aggregation sites, access cabinets, shelters, and wireless towers
Optional QueSee AI integration for proactive customer communication and service notifications

Operational Benefits Across Fiber & Wireless Networks

Faster Troubleshooting & Resolution

Diagnose issues remotely before dispatching crews
Restore service faster through targeted response

Lower Operating Costs

30–50% reduction in unnecessary truck rolls⁸
Reduced NOC workload through automated diagnostics

Improved Customer Experience

Proactive outage notifications and status updates
Faster restoration reduces churn by 15–25%⁹

Scalable for Distributed Networks

Supports rural, suburban, and urban deployments
Ideal for lean teams managing hundreds of dispersed sites

How Teltech Accelerates Deployment

Preconfigured OOBM kits shipped ready to install
Integrated site-kitting, staging, and logistics from Teltech’s 200,000 sq. ft. Center of Excellence
Network Integration Services for design, testing, and turn-up
24/7 Tier 1–3 monitoring and support

Built for Visibility, Resilience, and Control
Teltech’s OOBM solution does not claim to prevent outages. Instead, it ensures
operators retain visibility, control, and diagnostic access when outages occur — a
critical capability for modern fiber and wireless networks operating with limited field
resources.

Take Control of Your Network Operations
Whether you manage fiber access sites, wireless towers, hybrid networks, or remote
infrastructure, Teltech’s OOBM solution gives you the tools to operate smarter, respond
faster, and scale with confidence.

Request an OOBM Readiness Assessment by emailing sales@teltech.com

Sources